Help Desk Administrator

KLEEMANN UK Group is on the lookout for a dedicated Help Desk Administrator to join our dynamic service operations team. Based at our Ashford office, this role is ideal for someone who thrives in a fast-paced environment and enjoys solving problems, coordinating tasks, and ensuring seamless day-to-day support.

Required qualifications:

• Previous experience in helpdesk, admin, or customer service roles.
• Strong communication skills—both written and verbal.
• Excellent time management and multitasking abilities.
• Proficiency in Microsoft Office and general IT systems.
• A proactive and independent approach to daily responsibilities.
• Experience in the lift, engineering, or facilities sector is a plus, but not required.

Job responsibilities:

• Log and monitor lift breakdowns accurately and efficiently.
• Respond to customer queries by phone and email in a professional and timely manner.
• Manage and prioritise the helpdesk and compliance inboxes.
• Upload insurance reports and maintain accurate documentation.
• Update and maintain various client portals to ensure current data.
• Allocate callouts based on priority, availability, and operational needs.
• Track ongoing issues and provide regular status updates to clients.
• Support overall service operations with clear communication and problem-solving.

Benefits:

• Continuous & Systematic Training: We invest in your professional growth through ongoing training and development programs.
• Group Life Insurance: We care about your well-being and provide comprehensive insurance coverage.
• 28 Days Annual Leave